I. Inclement Weather/Pandemic/Natural Disaster Policy

II. Group Policy and Emotional/Service Animal Policy

I.   If a weather system or other natural disaster, including pandemic, prevents travel to Belize (meaning the event is occurring IN Ambergris Caye, Belize at the time of your reservation), PUR offers the following:

  1. Credit of your payment for cancelled stay, to a future stay, if it is within 30 days of arrival. Cancellations occurring more than 30 days before check in will be refunded in full, minus the 5% credit card processing fee.

  2. This future stay must be redeemed within 12 months of the original stay.

  3. The credit is a monetary credit (to be used as credit towards cost of future stay - as opposed to number of nights.)

  4. Your credit applies for future stay listed prices on the website for those future days.

  5. Your credit can be applied to any suite within PUR.

  6. This credit is not transferable. Please note - the credit cannot be refunded even if future cancelled dates are cancelled 30 days before check in day; rebooked dates are nonrefundable and non-changeable, cancellation of rebooked dates voids credit.

If there are weather situations or circumstances outside of Belize/PUR control, such as in guest hometown or en route to Belize, guest credits cannot be guaranteed. If guests have a natural disaster or pandemic event in their area or en route that prevents travel, this would be considered a travel insurance claim.

We highly recommend travel insurance, especially when traveling during hurricane season or in the case of any other event that may prevent travel, such as a pandemic issue. Travel insurance is usually offered at time of purchase of flights. For other travel expenses, here are reviews of other top travel insurance providers:

http://www.reviews.com/travel-insurance/

II. POLICY FOR GROUPS FOR RENTAL OF THE ENTIRE PUR FACILITY& SERVICE ANIMAL POLICY

We are the perfect place for groups as there is ample outdoor space, and plenty of outdoor toys and activities to keep everyone busy. Please note the following policy when renting out the entire facility.

  1. All members of the group must have the same arrival and departure date. If individual suites would like to extend their vacation, this is possible on an individual basis.

  2. Groups are defined as two or more bulk reservations within the same time frame. Guest acknowledge that they are booking as a bulk reservation, and in some cases of larger groups, other individual suites will not be rented to outside parties. In the event of a cancellation, please note the individual suites are non-refundable. The group will be responsible to find another acceptable party to join the group. The group is also able to absorb the cost and leave a suite unoccupied.

  3. Once the reservation is confirmed, a one night deposit for each cabana reserved is immediately due. The balance of the reservation for the group is due 30 days prior to arrival.

  4. Please note any damage done by the group to common spaces may be the responsibility of the group, and charged to the group.

  5. Tours - please note that most tours have a 24 hour cancellation policy. If group tours are booked through PUR, note that they are non-refundable within 24 hours.

  6. Guest payment denotes acknowledgement and acceptance of these policies.

    SERVICE ANIMAL POLICY

    PUR Service Animal or Emotional Support Animal Policy

    While we would prefer to keep PUR Hotel animal-free because we have many guests allergic to dander and the hair of animals, and they choose us for being animal free, per current regulations, we are unable to deny your stay based on the fact of you bringing a Service Animal/ESA. We would be happy to direct you to animal-friendly lodging.

    Current law allows us to ask these 2 questions: 

    Is the assistance animal required because of a disability? 

    What work or task has the animal been trained to perform? 

    We have strict guidelines for those who wish to bring their Service Animal/ESA: 

    A Service animal/ESA  staying on our property is NOT allowed to be left in the suite alone at any time during your stay. This means not even left alone in a crate. You must take the animal with you anytime you leave the suite. 

    The guest remains liable for any and all damage caused by a Service Animal/ESA. 

    You and your Service Animal/ESA will be asked to leave if we discover misrepresentation of a pet as a Service Animal. We will report fraudulent claims of Service Animals to government authorities and will evict the guest(s) without further notice in such cases. If this occurs, there will be no right to a refund.

    Below are some rules so that both your stay and that of our guests after you will be enjoyable and relaxing:

    •Your Service Dog/ESA may not be left unattended. (Crating and leaving the animal in your absence is not permitted; the animal must accompany you AT ALL TIMES).

    •Please provide an advanced copy of your Service Animal/ESA's rabies vaccine (current thru your stay). 

    •Your Service Animal/ESA must be on a leash at all times, or under control of verbal or sight commands that they follow at all times. We have many local wildlife that roam around the property. 

    •We will ask you to remove your Service Animal/ESA if the animal is out of control and the animal’s handler does not take effective action to control it or if the animal is not housebroken. 

    •Please walk your Service Animal/ESA for bathroom needs. Indoor piddle pads are not allowed. 

    •Please clean up defecations immediately. Bring your own baggies and we will direct you where to dispose of the bags.

    •Service Animals/ESAs may not be on furniture (sofa, chairs, bed)or counters unless it is specifically needed for your disability.